Our hotel elevator got stuck between floors earlier today. We called the emergency number and the hotel staff had us out in a handful of anxious minutes.
The staff could not have been nicer. They gave our kids some free treats and when we returned from dinner, this basket awaited us with a note and a voucher for a free in-room movie.
Thank you Harbor Beach Marriott for your wonderful customer service. It's obvious you have empowered your staff to do whatever it takes to make things right. Well done!
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